Popular Questions Answered

How can I access the online tutorials?

Just scan the QR code on the tutorial card that comes with your purchase. It'll take you straight to the tutorials. Plus, once you've made the purchase, you'll get an email with a direct link to the tutorials for quick and easy access.

How often should I clean my ritual tools?

For your facial cups and acupressure pen, we recommend to wash them after each use using warm soapy water. As for your facial dry brushes, a weekly cleaning routine is advised. Make sure to watch to the videos that come with your purchase that explains it in detail.

Can I use the products while pregnant?

Absolutely! The majority of our products are completely safe for expectant and new moms, and we highly encourage their use. However, please note that during pregnancy, it's best to avoid using any cupping techniques on the body except for facial cupping on the face!

Where do you ship from?

We ship worldwide from the UK and US. For detailed information about our shipping policy, please visit this page: Sérénité Shipping Policy

What's your return policy?

We have a 14-day return policy for items in their original condition with tags and packaging. Check the full return policy here: Sérénité's Return Policy

Can I buy your products wholesale?

Yes, we provide wholesale opportunities for professionals who are interested in retailing our acupressure pen or The Facial Cupping Expert's facial cups in their salons. To get more information and discuss wholesale options, please reach out to us at hello@sereniteskin.com.

How long will it take to receive my order?

Orders take 1-3 business days to process. Orders within the US and UK arrive within about a week.

International orders (outside the UK and the US) may take 2+ weeks to be cleared by customs. Please note shipping times vary on delivery location and are not guaranteed.View complete shipping policy here.

Do you have an affiliate program?

Absolutely! We have an exciting affiliate program available! If you want to learn more about our affiliate program, please follow this link: Sérénité's Affiliate Program

Which ritual is best to start with?

If you're wondering which ritual to start with, it depends on your preferences and the time you can allocate. Here's a breakdown of each ritual

Facial dry brushing: This ritual only takes one minute every morning. It's a quick and invigorating way to start your day, leaving your skin feeling smooth and refreshed.

Clay masking: For a weekly self-care ritual, clay masking is perfect. It provides a soothing and purifying experience for your complexion, helping to detoxify and rejuvenate your skin.

Facial acupressure: While it may require a bit more time to learn, facial acupressure offers numerous benefits. By targeting specific facial pressure points, it helps relax facial muscles, improves blood circulation, and boosts the lymphatic system. These effects contribute to healthier-looking skin over time.

Facial cupping: Best performed in the evening with prickly pear seed oil, facial cupping is a wonderful ritual for achieving smoother, healthier, and brighter skin. It's a great way to unwind and enhance your skincare routine.

Ultimately, the best ritual to start with depends on your personal preferences and the time you can dedicate to it. Choose the one that resonates with you and fits seamlessly into your lifestyle.

Need more help?