Shipping Policy

UK & US

We currently offer FREE shipping for all orders above £40 / $70 to the UK and USA.

All orders to the US and UK less than £40/$70 will have a small £4 / $6 charge.

Delivery times:

UK Delivery Time: 1-5 business days.
US Delivery Time: 3-10 business days

For other countries, we charge a flat rate listed below.


EUROPEAN UNION

  • - Flat charge depending on the European countries: £12/£15/£18
  • - Royal Mail- Delivery Time: 4-15 Days
  • - Please note: We cover EU import fees for all order totals under €150

Orders above €150, the customer will have to pay VAT and duties when they receive their parcel. Please email us if you are in doubt before placing your order.


CANADA, AUSTRALIA, NEW ZEALAND, SINGAPOUR

  • - Flat charge: £12
  • - Delivery Time: 4-10 Days with DHL then it get passed onto the local post service.
  • - Shipping fees exclude duties and import charges which may be charged additionally on arrival.

OTHER COUNTRIES

  • - Flat charge: £25
  • - Delivery Time: 4-21 Days via DHL  then it get passed onto the local post service.
  • - Shipping fees exclude duties and import charges which may be charged additionally on arrival.

WHOLESALE ORDERS

All wholesale orders include a flat shipping and packing fee. The exact amount varies based on your country and the quantity of items you order. When placing a wholesale order, only add wholesale items to your cart. Mixing wholesale and regular items will result in double shipping fees. Instead, create separate orders for wholesale and non-wholesale items.

Set of 5 items:

UK: £5
US: $10
Australia, Canada, New Zealand, Singapore : £15

Set of 10 & 20 items:

UK: £10
US: $15
Australia, Canada, New Zealand, Singapore : £25

Delivery times:

UK Delivery Time: 3-7 business days.
US Delivery Time: 3-10 business days
Other Countries: Up to 2 weeks


IMPORTANT NOTICE

Note: We are unable to ship to the following countries at this time: Brazil, Russia, Israel, Egypt, Pakistan, Iran, Iraq, Afganistan, Palestinian Territories, Spain, & Bangladesh.

Delivery times are estimates and are not guarantee.

Unfortunately it's not possible to update your order after its been placed. If you need to change it please contact support at hello@serenite.com for instructions on how to return it.