Shipping Policy

UK & USA:

I currently offer FREE shipping for all orders above £40 / $70 to the UK and USA.

All orders to the US and UK less than £40/$70 will have a small £4 / $6 charge.

Delivery times:

UK Delivery Time: 1-5 business days.
US Delivery Time: 3-10 business days

For other countries, I charge a flat rate listed below.

Europe

  • - Flat charge depending on the European countries: £12/£15/£18
  • - Royal Mail- Delivery Time: 4-15 Days Royal Mail
  • - Please note: I cover customs fees for all orders in the EU up to €150

Above this amount, the customer will have to pay VAT and duties when they receive their parcel.

Australia, Canada, Singapore, New Zealand 

  • - Flat charge: £12
  • - Delivery Time: 4-10 Days with DHL then it get passed onto the local post service.
  • - Shipping fees exclude duties and import charges which may be charged additionally on arrival.

All other countries not listed above:

  • - Flat charge: £25
  • - Delivery Time: 4-21 Days via DHL  then it get passed onto the local post service.
  • - Shipping fees exclude duties and import charges which may be charged additionally on arrival.

Note: I am unable to ship to the following countries at this time: Brazil, Russia, Israel, Egypt, India, Pakistan, Iran, Iraq, Afganistan, Palestinian Territories, & Bangladesh.

Delivery times are estimates and are not guarantee.

Unfortunately it's not possible to update your order after its been placed. If you need to change it please contact support at hello@serenite.com for instructions on how to return it.